We use data to describe people, not to define them.

BEST uses DATA to let you understand your audiences and ACT.

Take a peek into BEST reporting.

We bring some certainty to your world.

Read the Highlights of our COVID-19 Pulse Report

Get Our Free June 2020 COVID-19 Pulse Report Today

Learn how changes in consumer attitudes will affect business decisions during and after COVID-19.

Our purpose is simply to reveal the human connections that drive business success.

What We Do

Saying you’re audience-centric is easy. Being audience-centric is not. That’s where we come in. We aren’t a business consultancy or a market research firm. We are audience engagement experts.

We’ve spent years developing a suite of data-driven, SAAS-based products and services that help you transform abstract concepts such as "audience" or "customer" into fully-formed human beings, and provide specific guidance you can action to build strong, meaningful engagement with them.

BEST (Brand Engagement Sentiment Tracking) is a survey-based metric designed to quantify the health of your brand based on your key audience’s feelings, beliefs, and intended behaviours. It allows you to not only track engagement over time, but to define the ingredients of engagement for your brand, and how improvement of it would be best approached.

AIM (Audience Intersection Mapping) is a strategic process, informed by primary research, that uncovers the most meaningful and mutually beneficial connections that audiences wish to have with brands. AIM recognizes that emotional attitudes influence the vast majority of brand relationships, and it uncovers the most poignant of them through a disciplined analysis of observations and insights. This results in recommended solutions that address a specific brand challenge, which has been identified from a rigorous discovery session at the outset.

Our customers speak

Our success comes from revealing what drives true engagement for clients. Let’s unearth the same for you.
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