What we do
Our products and services measure your customer or employee engagement and track them over time.
BEST (Brand Engagement Sentiment Tracking) is a survey-based metric designed to quantify the health of your brand based on your key audience’s feelings, beliefs, and intended behaviours. It allows you to not only track engagement over time, but to define the ingredients of engagement for your brand, and how improvement of it would be best approached.
AIM (Audience Intersection Mapping) is a strategic process, informed by primary research, that uncovers the most meaningful and mutually beneficial connections that audiences wish to have with brands. AIM recognizes that emotional attitudes influence the vast majority of brand relationships, and it uncovers the most poignant of them through a disciplined analysis of observations and insights. This results in recommended solutions that address a specific brand challenge, which has been identified from a rigorous discovery session at the outset.