Employing the same proprietary methodology used for CX, Apex for EX pairs simple surveys with AI analysis to unlock the inner workings of your employees' emotions. It provides rarely tapped-into insight into why and how your relationship with employees drives your customers' desires.
Companies with highly engaged employees report 20% higher sales (Gallup). Companies that actively engage employees have customer loyalty rates 233% higher than those that don’t (Aberdeen Group)
Companies with a majority of engaged employees (79%) work at companies with “significantly above average CX”. This compared with far fewer engaged employees (49%) working at companies with “below average” CX (Qualtrics).
When deployed in tandem with a customer study, Apex for EX helps you:
Discover the powerful connection between CX and EX, unlocking a fresh perspective on boosting satisfaction and success.
Discover the hidden strengths that exist within your employees to conquer customer concerns and elevate your success.
Break down silos in the organization and open up communication channels between marketing and HR/People Teams.
When deployed on its own, Apex for EX helps you:
Pinpoint potential trouble spots and taking action before they escalate into significant concerns like high turnover, employee dissatisfaction, or talent scarcity.
Discover the secret sauce behind why your brand is adored, harness its power to boost employee enthusiasm, and unlock cutting-edge recruitment tactics to thrive.
Uncover what your customers' need most for your brand, where and how well you’re delivering on their expectations, and what you need to do next to earn more of their business.
Streamline your project approval, significantly increase your probability of campaign success, and boost your project sell-through rate with our in-depth audience insights.
Find out now with our CX Self-Assessment.
